FAQs
📄 PawZoa FAQ Page
📦 Orders & Shipping
Q: Where do you ship to? We currently focus exclusively on the United States. By specializing in the USA market, we ensure the most reliable service and support for our customers.
Q: How long does shipping take?
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Order Processing: 1 business day (Monday–Friday).
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Delivery Time: 10–14 business days.
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Total Time: You can expect your package within 11–15 business days from the date of purchase.
Q: How much does shipping cost? Shipping is FREE on all orders delivered within the United States. There are no hidden fees at checkout.
Q: How can I track my order? Once your order is dispatched, you’ll receive a tracking number via email within 24 hours. You can follow your package’s journey in real-time.
Q: Why is my order arriving in multiple packages? To ensure the fastest delivery, some items may ship separately depending on which of our fulfillment centers has your items in stock.
💳 Payments & Checkout
Q: What payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, American Express) and secure payment options available at checkout. All prices are processed in USD.
Q: Is my payment information secure? Yes. Your payment is processed through secure, encrypted gateways to ensure your data is 100% protected.
🔄 Returns & Refunds
Q: What is your return policy? We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return. The item must be unused and in its original packaging.
Q: How do I request a refund? Simply email us at info@pawzoa.com with your order number. Once we receive and inspect your return, your refund will be processed back to your original payment method within 10 business days.
Q: Do I have to pay for return shipping? No! We offer Free Returns. We will provide you with a prepaid return shipping label to make the process as easy as possible.
🐾 Products
Q: Are your products safe for pets? Absolutely. At PawZoa, pet safety is our top priority. We carefully select and test our products to ensure they are high-quality and pet-friendly.
Q: How do I choose the right size for my pet? Please refer to the Size Guide found on each product page. If you are between sizes, we generally recommend sizing up for comfort.
📩 Support
Q: How can I contact you? You can reach our support team at info@pawzoa.com. We are available Monday through Friday, 9:00 AM – 5:00 PM, and we aim to respond to all inquiries within 24 hours.
Q: I entered the wrong shipping address—what should I do? Please contact us at info@pawzoa.com within 24 hours of placing your order. If the order has not yet been dispatched, we can update the address for you.
Still have questions? Our team is here to help! Contact us anytime at info@pawzoa.com and we’ll get back to you as soon as possible.
Business Address: Krasica 124, 51224 Bakar, Croatia Phone: +385 99 211 9958