PRIVACY POLICY

PRIVACY POLICY

Last Updated: April 2026

This Privacy Policy explains how Pawzoa (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from pawzoa.com.

1. Data Controller

The data controller responsible for your personal data is:

Pawzoa
[Pawzoa]
[Rijeka- Primorje Gorski Kotar, Croatia]
Email: info@pawzoa.com

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by third-party payment providers)
  • IP address
  • Device, browser, and operating system information
  • Website usage data (cookies, analytics, and browsing behavior)

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance – to process and deliver your orders
  • Legal obligations – for tax, accounting, and regulatory requirements
  • Legitimate interests – to prevent fraud, improve our website, and ensure security
  • Consent – for marketing communications and non-essential cookies (where applicable)

4. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders
  • Communicate with you about your purchase
  • Provide customer support
  • Prevent fraud and ensure secure transactions
  • Improve our website, services, and user experience
  • Send marketing communications (only if you have consented)
  • Display relevant advertising (e.g., Google Ads or similar platforms)

5. Sharing Your Personal Data

We only share your data with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and IT service providers
  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (e.g., Google, Meta)

These providers only process your data as necessary to perform their services.

We do not sell your personal data.

6. International Data Transfers

Some of our service providers may process your data outside the European Economic Area (EEA), including in countries that may not provide the same level of data protection.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions properly
  • Improve user experience
  • Analyze website traffic and performance
  • Deliver personalized advertising and marketing

Where required by law, we will request your consent before placing non-essential cookies.

You can manage or withdraw your cookie consent at any time through your browser settings or cookie banner controls.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including:

  • Order and transaction data: retained for legal and tax obligations
  • Customer support data: retained as needed for service purposes
  • Marketing data: retained until you withdraw consent or unsubscribe

When data is no longer needed, it is securely deleted or anonymized.

9. Your Rights (EU/EEA Residents)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right to access your personal data
  • Right to rectification (correction of inaccurate data)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info@pawzoa.com

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If we become aware that we have collected data from a child, we will delete it immediately.

12. Marketing Communications

We may send you marketing emails only if you have given consent or if permitted under applicable law.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The updated version will always be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: info@pawzoa.com
Website: pawzoa.com