PRIVACY POLICY

PRIVACY POLICY

Last Updated: April 2026

PawZoa operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). PawZoa is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our Services, use them, make purchases or other transactions using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term "personal information", we mean information that identifies you or can be reasonably associated with you. We may collect or process the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, telephone number, and email address.

  • Financial Information: Payment card details and transaction confirmation details (processed via secure payment gateways).

  • Account Information: Username, password, security questions, and preferences.

  • Transaction Information: Products you view, add to cart, purchase, or return.

  • Communication Data: Information you provide when contacting customer support.

  • Device & Usage Information: IP address, browser type, device identifiers, and how you navigate the Services.

Sources of Personal Data

We collect personal information:

  • Directly from you: When you place an order or contact us.

  • Automatically: Through cookies and similar technologies when you visit our site.

  • From Third Parties: Including Shopify and our marketing/service partners.

How We Use Your Personal Data

We use your information for the following purposes:

  • Providing and Improving Services: To fulfill orders, process payments, and manage your account.

  • Marketing and Advertising: To send promotional communications and show targeted advertisements based on your interests.

  • Security and Fraud Prevention: To protect our customers and detect fraudulent or malicious activity.

  • Legal Reasons: To comply with applicable laws or respond to legal processes.

How We Disclose Your Personal Information

We may disclose your information to:

  • Shopify and Vendors: Third parties who perform services on our behalf (delivery, payment processing, etc.).

  • Business Partners: For marketing and personalized advertising.

  • Legal Compliance: In connection with business transactions or to protect our rights and the safety of our users.

Our Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes your data to provide and improve the Services. Depending on your location, your information may be shared with Shopify and third parties in countries outside your residence. For more information, please see Shopify's Consumer Privacy Policy.

Information About Children

The Services are not intended for use by children. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us for its deletion.

Security and Retention

No security measures are perfect. We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live (e.g., USA, UK, or EEA), you may have the right to:

  • Access/Know: Request a copy of the data we hold.

  • Erasure: Ask us to delete your personal data.

  • Rectification: Correct inaccurate information.

  • Opt-Out: Request that we do not "sell" or "share" your data for targeted advertising.

International Transfers

We may transfer, store, and process your personal data outside of your country of residence (including in the USA and Canada). We follow recognized transfer mechanisms, such as Model Contractual Clauses, to ensure your data is protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this website with a new "Last Updated" date.

Contact Us

If you have questions about our data practices or wish to exercise your rights, please contact us:

Brand Name: PawZoa

Email: info@pawzoa.com

Address: Krasica 124, 51224 Bakar, Croatia

Phone: +385 99 211 9958

Working Hours: Mon–Fri, 9:00 AM – 5:00 PM