TERMS & CONDITIONS

TERMS & CONDITIONS

Last Updated: April 2026

These Terms & Conditions (“Terms”) govern your use of pawzoa.com and any purchases made from Pawzoa (“we”, “us”, “our”).

By accessing or using this website, you agree to these Terms.

1. Company Information

Pawzoa
Pawzoa.com 
Rijeka, Primorje-Gorski Kotar, Croatia
Email: info@pawzoa.com

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to use our products or services for any unlawful or unauthorized purpose.

3. Products and Availability

We make every effort to display accurate product descriptions, images, and pricing.

However, we do not guarantee that:

  • Product descriptions are error-free
  • Colors or appearance are exactly as shown on your device
  • Products are always in stock

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing and Payments

All prices are listed in [your store currency].

We reserve the right to change prices at any time without prior notice.

Payment is processed securely through third-party payment providers. We do not store full payment card details.

5. Order Acceptance and Cancellation

After placing an order, you will receive an email confirmation.

We reserve the right to cancel or refuse any order in cases including but not limited to:

  • Suspected fraud or unauthorized transactions
  • Product unavailability
  • Pricing or technical errors
  • Shipping restrictions

If your order is canceled, you will receive a full refund.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance
  • Carrier delays
  • External logistics issues
  • Force majeure events

Risk of loss passes to the customer once the order is handed to the shipping carrier.

7. Returns and Refunds

Please refer to our Refund Policy for detailed information.

We may offer returns or refunds under specific conditions, which may include:

  • Damaged or defective items
  • Incorrect items received
  • Eligible return requests made within the allowed time period

8. Intellectual Property

All content on this website, including images, text, logos, and branding, is the property of Pawzoa or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.

9. User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Attempt to hack, disrupt, or interfere with the website
  • Submit false or misleading information
  • Violate any applicable laws or regulations

10. Limitation of Liability

To the maximum extent permitted by law, Pawzoa is not liable for:

  • Indirect or incidental damages
  • Loss of profits, revenue, or data
  • Delays or interruptions in service

Our total liability shall not exceed the amount paid for the product purchased.

11. Product Disclaimer

All products are provided “as is” without warranties of any kind unless otherwise required by law.

We do not guarantee that products will meet all user expectations.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Data Protection (GDPR)

If you are located in the European Economic Area (EEA), your personal data is processed in accordance with applicable data protection laws.

You have rights including access, correction, deletion, objection, and data portability as described in our Privacy Policy.

14. Third-Party Services

We use third-party providers for:

  • Payment processing
  • Shipping and logistics
  • Analytics
  • Advertising services

We are not responsible for the practices or policies of these third parties.

15. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, strikes, or internet outages.

16. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of [insert country], without regard to conflict of law principles.

18. Contact

If you have any questions about these Terms, contact us at:

Email: info@pawzoa.com
Website: pawzoa.com