REFUND & RETURN POLICY

REFUND & RETURN POLICY
Last Updated: April 2026

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.

1. 30-Day Return Policy

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Item must be returned in original packaging

  • Proof of purchase is required

2. How to start a return

To request a return, contact us at:
info@pawzoa.com

Please include:

  • Order number

  • Reason for return

We will provide return instructions and return address.

3. Return shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

  • If the item is defective or incorrect, we cover return shipping costs

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

5. Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

6. Late or missing refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your bank or card provider

  • Then contact us at info@pawzoa.com

7. Exchanges

We only replace items if they are defective or incorrect.